Frequently Asked Questions
What types of payment do you accept?
Cash, Local Checks, and Credit Cards can be used. A $5 service fee is added to Credit Card transactions. I use SQUARE for my credit card processing, and your card must be able to be swiped.
Do you have Gift Certificates available?
Yes, I offer Gift Certificates in any dollar amount. They are also available for a Full Session with no amount written on the card. If you can’t connect with me in person, we can arrange payment and delivery information through email.
Are any reimbursements available through Insurance or HSA/FSA accounts?
The Martin’s Point Wellness Wallet program covers reflexology in Maine. After your session I will email you a receipt that can be used for reimbursement. All sessions must be paid in full at the time of the visit.
Some individual HSA/FSA and Medicare’s Silver Sneakers also cover Reflexology.
What is your cancellation policy?
I require 24 hours’ notice before your appointment if you wish to avoid a charge. Less than 24 hours or no-shows will be charged the full cost of the appointment. I prefer to reschedule you at the time of your call than to cancel your appointment. If I can’t reschedule you right away, I will add you to my waitlist.
If you need to reach me ON THE DAY of the appointment, please call 207-664-8485 and leave a voicemail. Please understand that my phone is turned off during sessions and I will probably not answer your call.
What about snowstorms, injury, or illness?
Please reach out to me the night before if you have weather concerns. I will EMAIL you the night before or the day of if I have concerns. That way I can leave a very late or very early message if the timing of the storm changes. If school is cancelled we will probably also cancel. I will offer you an alternate day in the same week, which may be on the weekend, to reschedule you asap.
Please let me know if you are ill or injured. I will reschedule you for your comfort and our combined health.
How will I be positioned for my reflexology session?
I use an anti-gravity chair for all my clients at this time. You will be reclined and offered choices of bolsters and blankets for your comfort. You will be reclined for the entire session. You can ask to be repositioned at any time during the session.
What should I wear for my reflexology session?
Please wear what you feel comfortable in. You will remain fully clothed, except for your shoes and socks during foot sessions, although it is possible to work with socks on if necessary. Many clients come from various types of employment and return to work after the session. I will be cleaning your hands or feet before we begin, and they will be covered for warmth during the session.
Do I need to arrive early for my appointment?
Your appointment starts at the time you are booked. For new clients, extra time for paperwork and consultation is built into the length of your appointment. If you arrive early, please understand that I might not be ready for you until the scheduled time of your appointment. If you arrive and find the door locked, I will unlock the door as soon as I am ready. I do not have a separate waiting area at my new location, but if the door is unlocked you are welcome to come in.
What types of reflexology do you offer?
I offer Foot & Hand Reflexology only.
Do you belong to any professional reflexology organizations?
I am the current President of MCR, the Maine Council of Reflexologists - www.reflexologyofmaine.org. A member of RAA, the Reflexology Association of America - www.reflexology-usa.org, and also a participating friend of WRF, the World Reflexology Foundation - www.WorldReflexologyFoundation.org
Are you an ARCB board-certified Reflexologist?
I am Certified in the State of Maine. I am planning to take the national ARCB exams this winter.
Do you also receive reflexology?
Yes, I do. The reason I became a reflexologist was because I loved it so much. I enjoy both giving and receiving reflexology. I practice self-reflexology and see other professional reflexologists regularly.
What if the session is uncomfortable for me physically, emotionally, or spiritually?
I hope you will feel that my studio is a safe space, and that my work is mindful of your physical comfort. You can ask me to take a break or to stop/end the session at any time.
I guarantee my services.
If you do not leave your reflexology session feeling better than when you arrived, I would want to know how I failed your expectations, and seek an agreeable way to resolve any concerns.